At Orla Voyage, we strive to provide high-quality outdoor and travel products. Your satisfaction is our priority. Please read our return and refund policy carefully.
1. Return Eligibility:
Returns are accepted only for defective, damaged, or incorrect items received.
Customers must notify Orla Voyage within 7 days of receiving the product to be eligible for a return.
Items must be unused, in their original packaging, and with all tags or labels intact.
2. Return Process:
Contact us at [email protected] with your order number, photos of the product (if applicable), and a brief description of the issue.
Once your request is approved, you will receive instructions on how to return the item.
3. Refund Timeline:
After receiving and inspecting the returned product, refunds will be processed within 7–10 business days.
Refunds will be issued via Cash on Delivery (COD) adjustment or as otherwise mutually agreed.
4. Non-Returnable Items:
Products that have been used, damaged by the customer, or altered in any way are not eligible for return.
Personalized or customized items are also non-returnable, unless defective.
5. Shipping Costs:
Return shipping costs will be borne by Orla Voyage if the return is due to a defective, damaged, or incorrect product.
For other reasons, customers may be responsible for return shipping charges.
6. Contact Information:
For any return or refund inquiries, please contact us at:
Email: [email protected]
